TWISTFOX LIMITED -TERMS AND CONDITIONS OF BUSINESS
1. DEFINITIONS In this document the following words shall have the following meanings:
“IPS” shall mean Internet Protocol Service “FTP” shall mean File Transfer Protocol
“DNS” shall mean Domain Name Server “SEO” shall mean Search Engine Optimisation
“TLD” shall mean Top Level Domain “ISP” shall mean the Internet Service Provider
1.1 “Agreement” means these Terms and Conditions together with any additional terms agreed between the parties in writing. In the event of any conflict or inconsistency between these Terms and Conditions and any written additional terms, [the additional terms/these Terms and Conditions] will take priority;
1.2 “Client” means the organisation or person who purchases services from Twistfox;
1.3 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade – marks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.4 “Service Specification” means a statement of work, quotation or other similar document describing the services to be provided by Twistfox;
1.5 Twistfox means supplier; Twistfox Ltd: registered of 145-157 St. John Street, London, EC1V 4PW
1.6 A person who is not a party to a Contract has no rights under the Contract (Rights of Third Parties Act 1999) to enforce any Term of these Terms and Conditions.
1.7 “SEO services” refers to all the actions or services provided by Twistfox as detailed in the Search Engine Optimisation Specification provided.
1.8 Terms including “social media exposure”, “writing product descriptions”, “press release submission”, “manually create Meta tags”, “XML sitemap creation”, “Google Shopping optimisation”, “Google Places optimisation”, all refer to SEO service options which may or may not be included in your SEO services package.
1.9 “Fair use policy” refers to Twistfox’s policy regarding the amount of time you may take advantage of our additional email and telephone support which is defined by what level of SEO services you receive. These are as follows: Starter package – up to 1 hour per month, Small Business Package – up to 2 hours per month, Advanced – up to 4 hours per month, Premium – up to 6 hours per month. Your SEO Consultant can tell you which package you fall into.
1.10 “Best practice” refers to the generally accepted informally-standardized, best techniques, methods or processes that have proven to be effective at achieving a given task.
2.1 These Terms and Conditions shall apply to all contracts for the supply of services by Twistfox to the Client. It is the responsibility of the client to check these terms and conditions periodically for any updates, although where possible and where applicable Twistfox will strive to inform clients of any changes that will affect them.
2.2 Before the commencement of the services Twistfox shall submit to the Client a Service Specification which shall specify the services to be performed and the fees payable to Twistfox. The Client shall notify Twistfox immediately if they do not agree with the contents of the Service Specification. All Service Specifications shall be subject to these Terms and Conditions. A Service Specification is deemed accepted if the Client provides written or verbal instructions to Twistfox to commence work after they have received the Service Specification.
2.3 Twistfox shall use all reasonable endeavours to complete the services within estimated time frames although time is not of the essence of this Agreement.
2.4 Clients must ensure that they have provided Twistfox with a valid email address for correspondence and notify Twistfox of any change in the status of this email address, and if this email address is no longer accepting email it is the responsibility of the client to inform Twistfox immediately.
3 FEES AND PAYMENT
3.1 The fees for the performance of the services are as agreed in your Service Specification. Twistfox shall invoice the Client for the services.
3.2 Invoiced amounts shall be due and payable in advance of Twistfox undertaking any work under this Agreement unless alternative payments terms are agreed between the parties in writing in accordance with clause 1.1 above and in any event not later than 14 days from the Invoice date. No work will be undertaken by Twistfox until payment of the Invoiced sum is made in full unless Twistfox provide alternative terms in writing.
3.3 In the event that an invoice remains unpaid after 14 days Twistfox shall be entitled to:
3.3.a increase its quotation so as to include any additional work that occurs or is necessary as a result of the delay; and
3.3.b charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 5% per annum above the base rate of the Bank of England.
3.4 In the event that the Client’s procedures require that an invoice be submitted against a purchase order to payment, the Client shall be responsible for issuing such purchase order before the services are rendered.
3.5 Payment for ongoing services is collected in advance by Direct Debit on a regular day each month as agreed between the parties in writing, if you are unable to pay by Direct Debit then there will be an admin charge of 5%. If payment is not received your services will be suspended and you may incur a reconnection fee of £199 + VAT. The ongoing monthly service can be cancelled at any time, for any reason by the client or Twistfox by providing 28 days’ notice in writing.
3.6 If a Direct Debit is returned as unpaid you will be due to pay an additional fee of £2.75 + VAT. If you wish to cancel your ongoing services with Twistfox please contact your account manager in writing to inform him/ her that you will be cancelling. If a non-agreed or accidental Direct Debit cancellation is made by you, you will be due to pay an additional fee of £4.75 + VAT.
4 CLIENT’S OBLIGATIONS
4.1 To enable Twistfox to perform its obligations under this Agreement the Client shall:
4.1.a co-operate with Twistfox;
4.1.b provide Twistfox with any information reasonably required by Twistfox
4.1.c obtain all necessary permissions and consents which may be required before the commencement of the services; and
4.1.d comply with such other requirements as may be set out in the Service Specification or otherwise agreed between the parties.
4.1.e deal with Twistfox staff in reasonable, professional and non-abusive manner.
4.2 The Client shall be liable to compensate Twistfox for any expenses incurred by Twistfox as a result of the Client’s failure to comply with Clause 4.1.
4.3 Without prejudice to any other rights to which Twistfox may be entitled, in the event that the Client unlawfully terminates or cancels the services agreed to in the Service Specification, the Client shall be required to pay to Twistfox as agreed damages, not as a penalty, the full amount of any third party costs to which Twistfox has committed; and in respect of cancellations on less than five working days’ written notice the full amount of the services contracted for as set out in the Service Specification, and the Client agrees this is a genuine pre-estimate of Twistfox’s losses in such a case. For the avoidance of doubt, the Client’s failure to comply with any obligations under Clause 4.1 shall be deemed to be a cancellation of the services and subject to the payment of the damages set out in this Clause.
4.4 In the event that the Client or any third party, not being a sub-contractor of Twistfox, shall omit or commit anything which prevents or delays Twistfox from undertaking or complying with any of its obligations under this Agreement, then Twistfox shall notify the Client as soon as possible and:
4.4.a Twistfox shall have no liability in respect of any delay to the completion of any project;
4.4.b if applicable, the timetable for the project will be modified accordingly;
4.4.c Twistfox shall notify the Client at the same time if it intends to make any claim for additional costs.
5 ALTERATIONS TO THE SERVICE SPECIFICATION
5.1 The parties may at any time mutually agree upon and execute new Service Specifications. Any alterations in the scope of services to be provided under this Agreement shall be set out in the Service Specification, which shall reflect the changed services and fees and any other terms agreed between the parties.
5.2 The Client may at any time request alterations to the Service Specification by notice in writing to Twistfox. On receipt of the request for alterations Twistfox shall, within 5 working days or such other period as may be agreed between the parties, advise the Client by notice in writing of the effect of such alterations, if any, on the fees and any other terms already agreed between the parties.
5.3 Where Twistfox gives written notice to the Client agreeing to perform any alterations on terms different to those already agreed between the parties, the Client shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise Twistfox by notice in writing whether or not it wishes the alterations to proceed.
5.4 Where Twistfox gives written notice to the Client agreeing to perform alterations on terms different to those already agreed between the parties, and the Client confirms in writing that it wishes the alterations to proceed on those terms, the Service Specification shall be amended to reflect such alterations and thereafter Twistfox shall perform this Agreement upon the basis of such amended terms.
6 REGISTRATION OF DOMAIN NAME
6.1 The client agrees that Twistfox may purchase additional domain names in order to facilitate Twistfox in carrying out (either directly or indirectly) its obligations under this Agreement, including but not limited to facilitating client online repair services.
6.2 The client agrees that all domain names purchased in accordance with clause 6.1 above will be the property of Twistfox who will be responsible for the upkeep and hosting of the same.
6.3 The client agrees that Twistfox are not held accountable for errors made on the part of the naming authorities/registration agents.
6.5 Twistfox guarantee that should the naming authorities/registration agents alter, the clients will be notified immediately via email.
6.5 The client acknowledges that they cannot cancel any domain names once registered.
6.6 In the event of the domain name becoming unavailable during the registration and authorisation period, Twistfox will propose a new domain name for registration. The new domain name will not affect the present contractual agreements made and the client agrees that they are still subject to the same fees and charges.
7 TRANSFER OF A DOMAIN NAME
7.1 The client acknowledges that should they request Twistfox to host an existing domain name, they are fully responsible for the transfer to the server on the day or after the start of any agreements made are responsible for any fees paid to other parties involved in connection to the transfer. In order to affect the transfer the client shall request his/her existing ISP or any other relevant third party:-
7.1a in the case of UK Top Level Domains (TLD’s) to modify the Internet Protocol Server (IPS) Tag as required by Twistfox.
7.1b in the case of international TLD’s to replace the name servers, admin, technical and billing contact with the relevant details received from Twistfox.
7.2 Once the agreement has been cancelled or terminated, the client has the right to transfer any domain names to a third party server. The transfer is dependent on a transfer form being completed and all fees being paid in full in accordance to the Price List. All domain names cannot be permitted transfer if requested within 60 days of the renewal date.
7.3 The client acknowledges that Twistfox will not be held accountable for any obstructions in the transfer of the domain name by any third parties and that all fees should be paid according to the agreement signed.
7.4 The client acknowledges that Twistfox has the capability to hinder the release of any domain names, should the client be in breach of any agreements or payments, or if the contractual period has not yet expired.
7.5 The client agrees that they are fully responsible for the transfer of the website. Twistfox will not be held accountable for the transfer of any existing sites hosted within the appropriate domain names.
7.6 The client acknowledges that there may be a release fee or full payment of contract when submitting transfer request forms. This is sometimes demanded by an ISP and is not the responsibility of Twistfox.
7.7 The client agrees that should an ISP deny the release of a domain name, Twistfox are not held accountable and are not permitted to interfere with the ordeal. Should Twistfox choose to intervene, the client understands that there will be a domain name handling fee. This fee is not refundable should the transfer still be unsuccessful.
7.8 The client agrees that services affected by the unsuccessful transfer will not be refunded. Should this occur, Twistfox will offer a .co.uk domain name to replace the unsuccessful transfer of the previous domain name.
7.9 Domain name transfers, occurring within 2 months of the renewal date, will take longer than initial transfer requests.
7.10 All transferred domain names will be registered to Twistfox until all agreed fees have been paid in full. The domain name may be transferred to the client, upon request, once all contractual fees and duties have been completed.
8.1 Twistfox shall upon receiving payment as agreed between both the client and Twistfox provide the SEO services in accordance with the Service Specification subject to the Client providing the relevant content in order to complete service specification. If the client fails to provide Twistfox with any information for the completion of any of these services then Twistfox hold the right to void all services with no refunds issued.
8.2 The ongoing monthly service can be cancelled at any time, for any reason by the client or Twistfox by providing 28 days notice. Twistfox will not be held liable for any events occurring after the agreed services have been completed or, where an ongoing service contract is taken and subsequently cancelled, from the date of cancellation.
8.3 Your SEO services cannot begin until we have received payment in full in accordance with clause 3 above, unless Twistfox provide alternative terms in writing.
8.4 Any additional SEO services you add to your existing SEO services at a later date, will incur an additional charge.
8.5 You agree you will serve us with a minimum of 28 days notice in writing if you wish to cancel your SEO services at any stage.
8.6 In the event that you choose to end your contract with Twistfox it is solely your responsibility to remove any access you have granted Twistfox to, for example, your ftp details, your back office, Google accounts or services or any other accounts.
8.7 Twistfox will only be responsible for providing the Services in relation to the locations and keywords expressly listed within the Service Specification.
8.8 Twistfox does not accept liability for the existence of any negative online content created or posted by third parties.
8.9 Any SEO work you perform out with our recommendations, including link building, changes to your website or anything else that negatively affects your rankings or your conversions will not be deemed the responsibility of Twistfox.
8.10 Any failure on your part to stay in regular contact with us regarding changes to your site including confirmation and approval of key-phrases or content etc. that affects your SEO services negatively is not the responsibility of Twistfox.
8.11 Twistfox will not be held responsible for any illegal activities your website is involved in or promotes, e.g. selling counterfeit goods.
8.12 Any external influences that affect your site negatively through hosting services, domain registration or any others will not be held as the responsibility of Twistfox.
8.13 Unless otherwise agreed; you are responsible for inputting and creating your own content.
8.14 Content created on your behalf by Twistfox, once you have approved it, is no longer the responsibility of Twistfox. You accept full responsibility for its accuracy, maintenance and its legality.
8.15 Search engines change their algorithms regularly, which can result in fluctuations in your search ranking positions. Twistfox will not be held responsible for these fluctuations or if an algorithm change results in dramatic changes to your website rankings.
8.16 You agree to our ‘Fair Use Policy’ in regards to our ‘additional email and telephone support’.
8.18a Fair Use Policy:
Starter package: up to 1 hour per month Small Business Package: up to 2 hours per month
Advanced Package: up to 4 hours per month Executive Package: up to 6 hours per month
NB: Any additional support outside of your allocated time may be subject to further charges – invoiced at an hourly rate.
8.19 All Google Analytics usage is in line with Google Analytics terms of service.
8.20 All Google Webmasters usage is in line with Google account terms of service.
8.21 Twistfox will not be held responsible for any loss of data you may experience from Google Analytics.
8.22 For “Google Shopping optimisation”, Twistfox will set up a Google base feed on your website only if the website has been built by Twistfox. If Twistfox did not build the website, Twistfox will act as a consultant on ‘best practice’ procedures and techniques to create one.
8.23 For “Google Places optimisation”, Twistfox will only act as a consultant offering advice and ‘best practice’ procedures and techniques in creating and optimising your Google Places listing.
8.24 For “XML sitemap creation”, Twistfox will create an automatically updating XML sitemap only if Twistfox built the website. If Twistfox did not create the website, Twistfox will create a static XML sitemap and upload it to Google Webmaster Tools.
8.25 It is your responsibility to create a Google account and provide unrestricted access to it for Twistfox to set up Google Analytics and Google Webmaster tools.
8.26 For “manually create Meta tags”, Twistfox will allocate time every month, taken from your SEO services as detailed in your SEO specification form
8.27 For “press release submission”, you agree to approve each press release in advance before they are submitted. Failure to submit press releases as a result of clients not approving press releases in a timely manner is not the responsibility of Twistfox.
8.28 Unless otherwise agreed, for “social media exposure” it is your responsibility to create social networking accounts for Facebook, Twitter, LinkedIn and any other social networks Twistfox recommends and to provide access to these accounts for Twistfox where ‘social media exposure’ is included in your SEO services.
8.29 For “writing product descriptions”, Twistfox will allocate time every month, taken from your SEO services, as detailed in your SEO specification form.
8.30 Twistfox has no control over the policies of Facebook, Twitter, YouTube, LinkedIn and all other social media channels being utilized for campaigns. Twistfox has no say with respect to the type of content that social media channels accept now or in the future.
8.31 You acknowledge that Twistfox makes no warranty that the Social Media Campaign will generate any increase in sales, business activity, profits or any other form of improvement for your business or any other purpose.
8.32 You guarantee any elements of text, graphics, photos, designs, trademarks, or other artwork provided to Twistfox for inclusion in any campaigns are owned by you, or that you have received permission from the rightful owner(s) to use each of the elements.
8.33 Minimum term of any service is one month. Cancellations of any ongoing Social Media Services must be made in writing by mail or email providing 28 days notice. If Twistfox does not receive notification that the campaign should be stopped after the one month period in writing, you agree that Twistfox will continue working and payments will continue to be made.
8.34 There are no refunds available on services provided by Twistfox.
8.35 No liability whatsoever (except as provided by law) will be accepted by Twistfox for any damages or losses arising from or as a consequence of the provision of the Services or any other act or default on the part of Twistfox or of any servant, agent or contractor of Twistfox in relation to this agreement and the Services unless the same occurs because of the negligence of Twistfox, its servants, agents or contractors in which case liability is limited to resupplying the Services again or a refund of the fees paid by you in the previous 1 month as elected by Twistfox.
8.36 Nothing in this agreement is intended to limit or exclude any liability on the part of Twistfox where and to the extent that applicable law prohibits such exclusion or limitation.
8.37 Twistfox reserves the right to reject or discontinue the social media services where we are unable to provide the services due to technical, ethical, legal, or other matters. Where applicable, Twistfox will refund your money for any services not yet rendered.
8.38 A Twistfox social media marketing account requires your valid email address and full name, you must then provide your legal full name, a valid email address, and any requested information in order to complete the account sign-up process.
9.1 Whilst Twistfox makes every attempt to check unlawful content, Twistfox cannot be responsible for the Content accessed or made available to others through the Services.
9.2 Twistfox has the rights to refuse or remove any Content that is available via the Services. Twistfox may (but has no obligation to) remove content and accounts containing Content that Twistfox determines in its sole discretion to be unlawful, offensive, harmful, inaccurate, or otherwise inappropriate or deceptive (including Content that Twistfox determines in its sole discretion to: (a) be libellous, defamatory, pornographic, obscene, or otherwise objectionable; or (b) violate any party’s intellectual property).
9.3 You must not upload post, host, transmit or otherwise make available to others unsolicited email, SMSs, or “spam” messages through the Services.
9.4 You must not transmit or otherwise make available to others any worms or viruses or any code of a destructive nature (“Viruses”) through the Services.
10. Use and restrictions
10.1 You may only use the Services to: (a) access Content on Twistfox’s website; and (b) access, manage and obtain information about your accounts with Third Party Service Providers in accordance with these Terms of Service and any terms specified by the Third Party Service Providers.
10.2 You may not access or search or attempt to access or search the Services by any means (automated or otherwise) except through Twistfox platforms and software.
10.3 You may not use the Services for any illegal or unauthorized purpose, including in any way that violates copyright or other laws.
10.4 You may not use the Services in a way that is detrimental to the operation of the Services or the access or use of the Services by anyone else. This restriction applies to any use that interferes or attempts to interfere with the normal operations of the Services, including by hacking, deleting, augmenting or altering the Services or any Content.
10.5 You may not, without Twistfox’s prior written permission (including the permissions granted by these Terms of Service): (a) copy, distribute, modify, enhance, translate, reproduce; (b) decompile, disassemble, reverse engineer, or copy source code; (c) modify another website so as to falsely imply that it is associated with the Services, Twistfox or any other Twistfox products or services.
11. Modifications to the services and prices
11.1 Twistfox may change the Services at any time and from time to time without notice. Any changes to the Services, including releases of new features, tools or resources, shall be subject to these Terms of Service. Twistfox may also stop (temporarily or permanently) providing the Services (or any part of the Services) to you or to its customers generally without prior notice though we would strive to provide a minimum of 28 days notice should this ever occur.
11.2 Prices of all Services, including but not limited to monthly subscription plan fees for Services, are subject to change upon 128 days notice from Twistfox. Such notice may be provided at any time by posting the changes on Twistfox’s website (www.twistfox.com).
11.3 Twistfox shall not be liable to you or to any third party for any change to the Services, price change, suspension or discontinuance of the Services.
12. Cancellation and termination
12.1 If you choose to cancel your account, you are solely responsible for doing so properly. The current account cancellation procedure is as follows: Contact your account manager and confirm cancellation in writing (email is acceptable). This can be cancelled at any time, for any reason by the client or Twistfox by providing 28 days notice.
12.2 Twistfox does not accept any responsibility for loss of Content due to account cancellation.
13. Ownership and licenses for Social Media Marketing packages
13.1 Twistfox and its licensors retain title to and ownership of all rights (including copyright, trade-mark, patent, trade secret and all other intellectual property rights) in and to the Services and Twistfox’s Content. You acquire no rights whatsoever to all or any part of the Services except for the limited use rights granted by these Terms of Service. All rights not expressly granted to you are reserved to Twistfox and its licensors.
13.2 We claim no intellectual property rights over the Content made available to others through your account. Additionally, your profile and other Content you provide to Twistfox in connection with the Services remain yours. However, by making that Content available to others through the Services, or providing it to Twistfox through the Services, you grant Twistfox a worldwide, non-exclusive, royalty-free, fully paid up license (with a right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content through any or all media or distribution methods (whether now known or hereafter developed). You also acknowledge that the purpose of the Services is to access the services of Third Party Service Providers, and that as a result you are agreeing to grant to Twistfox any and all other rights you grant to applicable Third Party Service Providers.
13.3 By posting any public media using the Twistfox Service, you agree that you are following the relevant terms and conditions of the Third Party Service Provider you are linking to.
14. Disclaimer and limitation of liability
THE SERVICES ARE PROVIDED “AS IS”, “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND. USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. TWISTFOX DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS ABOUT THE QUALITY, ACCURACY, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, CURRENCY, OR TIMELINESS OF THE SERVICES. TWISTFOX DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY INCOMPLETENESS, ERRORS, SECURITY, VIRUSES, BUGS, PROBLEMS, OMISSIONS, INACCURACIES OR OTHER LIMITATIONS IN, OR INTERRUPTIONS IN THE OPERATION OF, THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, TWISTFOX DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE SERVICES WHETHER EXPRESS, IMPLIED OR COLLATERAL, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR THAT THE SERVICES ARE OR WILL BE SECURE, COMPLETE OR FREE OF ERRORS, VIRUSES, BUGS, PROBLEMS OR OTHER LIMITATIONS OR WILL OPERATE WITHOUT INTERRUPTION. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. TWISTFOX DISCLAIMS ALL LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE, GROSS NEGLIGENCE OR WILFUL MISCONDUCT), PRODUCT LIABILITY, STRICT LIABILITY, STATUTORY LIABILITY, BREACH OF A FUNDAMENTAL TERM, FUNDAMENTAL BREACH, OR ANY OTHER LEGAL THEORY, FOR ANY LOSS OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION ANY (I) DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS OR DAMAGE, (II) LOST PROFITS OR SAVINGS, (III) BUSINESS INTERRUPTION, (IV) LOSS OF PROGRAMS OR DATA (INCLUDING ANY CONTENT), (V) LOST REVENUE OR FAILURE TO REALIZE EXPECTED SAVINGS, (VI) LOSS OF USE, (VII) PERSONAL INJURY, (VIII) FINES, FEES, PENALTIES, OR (VI) ANY OTHER LOSSES OR DAMAGES WHETHER OR NOT TWISTFOX IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE USE OF, OR THE INABILITY TO MAKE USE OF, THE SERVICES.
15. GENERAL CONDITIONS
15.1 Technical support is only provided to paying account holders and is only available during United Kingdom standard business operating hours, currently Monday to Friday, 9am to 5pm GMT.
15.2 You understand that Twistfox uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
15.3 You understand that the technical processing and transmission of the Services, including your Content, may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
15.4 The failure of Twistfox to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Twistfox and governs your use of the Services, superseding any prior agreements between you and Twistfox (including, but not limited to, any prior versions of the Terms of Service). A printed version of these Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Subject to Twistfox’s ability to amend these Terms of Service, they cannot be changed.
15.5 If any of the provisions contained in these Terms of Service are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms of Service and such determination shall not affect the remaining provisions contained herein.
15.6 You may not assign these Terms of Service or any of your rights or obligations under these Terms of Service to a third party. Subject to the foregoing, these Terms of Service shall ensure to the benefit of and be binding upon you and Twistfox and their respective successors (including any successor by reason of amalgamation) and assigns.
15.7 You agree that if you sue Twistfox and do not obtain judgment in your favour, you will pay all of Twistfox’s costs, including reasonable fees for in-house and outside legal counsel.
14.1 Twistfox warrants that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.
The Client shall indemnify Twistfox against all claims, costs and expenses which Twistfox may incur and which arise, directly or indirectly, from the Client’s breach of any of its obligations under this Agreement, including any claims brought against Twistfox alleging that any services provided by Twistfox in accordance with the Service Specification infringes a patent, copyright or trade secret or other similar right of a third party.
18 LIMITATION OF LIABILITY
18.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Twistfox to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the fees paid by the Client to which the claim relates.
18.2 In no event shall Twistfox be liable to the Client for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever.
18.3 Nothing in these Terms and Conditions shall exclude or limit Twistfox’s liability for death or personal injury resulting from Twistfox’s negligence or that of its employees, agents or sub-contractor s.
Either party may terminate this Agreement forthwith by notice in writing to the other if:
19.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 14calendar days of being given written notice from the other party to do so;
19.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;
19.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;
19.4 the other party ceases to carry on its business or substantially the whole of its business; or
19.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
20 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
21 DATA PROTECTION
All parties involved in the agreement will understand and follow the rules and regulations of the Data Protection Act 1998. This includes codes of practice and the confidentiality of personal information.
22 INDEPENDENT CONTRACTORS
Twistfox and the Client are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. Twistfox may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Client and such engagement shall not relieve Twistfox of its obligations under this Agreement.
The Client shall be entitled to assign its rights or obligations or delegate its duties under this agreement with the prior written consent of Twistfox.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts, such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.
Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Service Specification or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been served at the time by which the letter was served via recorded delivery.
27 ENTIRE AGREEMENT
This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.
28 NO THIRD PARTIES
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
29 GOVERNING LAW AND JURISDICTION
This Agreement shall be interpreted and construed according to, and governed by, the laws of England and Wales.
30 SUSPENSION AND CANCELLATION OF SERVICES
30.1 Twistfox hold the rights to cancel and suspend / terminate any services to the client if they are not responding to any notices or providing the relevant content set out in the service specification. There has to be a level of commitment from the client’s behalf in order for Twistfox to provide a full service. If the client fails to provide the relevant content to their package(s) after 4 weeks from sign up date, or neglects to maintain regular correspondence again up to 4 weeks, Twistfox reserve the right to suspend any services the client has with Twistfox. If the client wishes to un-suspend their account they may be liable to pay £199 + VAT. Please note that if your account has been suspended and you fail to contact Twistfox your website and or other services may be cancelled, deleted from the server, and any monies you owe to Twistfox for services provided will still be due and may be passed to a debt collection agency to reclaim. We advise you that you should always keep a copy of your website files independently.
30.2 Any refunds due on cancellation of services as agreed with Twistfox will be paid within 60 days of confirmation of cancellation.
30.3 If you wish to move your site away we will send you all the website files and database(s) to you by recorded delivery and there will be a £95 + VAT admin charge for this.
30.4 You cannot cancel the contract once we have started to perform the services, where you have agreed to us starting to perform the services as soon as possible.
Twistfox shall not, without the prior written consent of the Client, disclosed to any other parties, confidential information of the Client. “Confidential Information” for the purposes of this Agreement shall include proprietary and confidential information such as, but not limited to, customer lists, business plans, marketing plans, password or user IDs, and financial information.
32 Delivery Policy
Upon paying the ReviewAdvisor setup fee you should expect to receive access to your form within 7 working days. Your unique QR code and a direct link to your personalised form will be sent through email.